PRIVACY POLICY

This is the Privacy policy associated with the services of Shell TapUp and provides information about the processing of personal data.

1. WHEN DOES THIS PRIVACY POLICY APPLY?

This Privacy Policy applies to the processing of your personal data following the fact that you (i) are one of our customers, (ii) a visitor and / or (iii) are a user of the Shell TapUp website.

On our website you can find a number of links to other websites or applications. Although these websites or applications are carefully selected, we are not responsible for the processing of your personal data via these websites or applications. This Privacy Policy therefore does not apply to the use of such websites or applications.

2. FOR WHICH PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

In this Privacy Policy we describe which personal data we process and for what purposes

2.1 CUSTOMER SERVICE AND RELATION MANAGEMENT

What does this purpose entail?

If you contact our customer service with a question or complaint, we may ask you to identify yourself to help us process your request. We only use your personal data for this purpose and to improve our service through customer service.

What personal information do we use?

To be able to answer your question or complaint correctly, we record the details of your question or complaint in our customer database. We also ask you for your contact details to keep you informed about your question or complaint. In complex situations, we may request additional personal information to confirm your identity.

2.2 PARTICIPATION IN PROMOTIONS

What does this purpose entail?

Shell TapUp will regularly organize promotions for its customers. In some cases we will ask you to provide your personal details via a registration form, advertisement or website to participate in the promotion.

What personal data do we process for these purposes?

If you choose to participate in such a promotion, we will process the personal information you give us (such as your name, address, e-mail address and telephone number) solely to register or confirm your participation, to ascertain whether you meet the conditions of the promotion and to send you any prizes or benefits you have won. Depending on the promotion, we can also process information about the progress of your participation in the promotion, such as scores, submissions or prizes / benefits that you have won.

2.3 DEVELOPMENT AND IMPROVEMENT OF PRODUCTS AND SERVICES

What does this purpose entail?

Shell TapUp regularly conducts market research among its customers through questionnaires. We use your answers to such questionnaires solely to be able to make quality assessments and to improve your experience as a customer.

What personal data do we process for these purposes?

If you choose to complete our questionnaires or leave a review, we may process the personal information you provide us (such as your name, address, email address and telephone number).

2.4 GENERAL OFFERS

What does this mean?

As a Shell TapUp customer, you may receive general offers and information from Shell TapUp (” General Offers “). Because we respect your privacy, we will only use your personal data for this purpose if you are aware of this, and if necessary we will ask for your permission before your personal data is used for direct marketing purposes.

With these general offers we want to inform you about Shell TapUp products, events and promotions that might be of interest to you. Such general offers may include:

        Electronic newsletters with offers and general information related to services and products supplied by Shell TapUp;

        Various discount codes, loyalty offers or advertisements for services and products supplied by Shell TapUp.

You can receive these general offers via e-mail, text message, via the Shell Tapup website, via social media, flyers or via other digital channels. As we respect your privacy, we will only use your data for direct marketing purposes if you are aware of this, and we will ask for your prior consent if necessary.

What personal data do we process for these purposes?

In order to be able to send you general offers, we process the personal data you have provided us (such as name, e-mail address, vehicle data and company locations).

When you no longer want to receive offers

You can stop receiving offers at any time. We will then remove or anonymize the personal information that is no longer needed to make your offers. This can be done by sending an email to shelltapup@shell.com or by calling customer service (+31 (0) 10 310 0842).

2.5 PERSONAL OFFERS

What does this purpose entail?

As a Shell TapUp customer you can receive offers from Shell TapUp that are adjusted to your personal preferences based on an analysis of your purchase history, your participation in promotions, questionnaires and your use of the websites and other digital channels (“Personal offers”) . Because we respect your privacy, we will only use your personal data for this purpose if you are aware of this, and if necessary we will ask for your permission before your personal data is used for direct marketing purposes.

With personal offers we want to inform you about Shell TapUp products, events and promotions that we think might be of interest to you. Such personal offers may include:

        electronic newsletters with offers and general information;

        demonstration days for new Shell TapUp vehicles.

You can receive your personal offers via e-mail, WhatsApp, the Shell TapUp website or via social media and other analogue or digital channels that you use.

What personal information do we use for this purpose?

In order to be able to make you personal offers, Shell TapUp must understand your preferences. To find out your preferences, Shell TapUp analyzes:

        Your purchase history;
This includes information about (i) specific products / services you purchase, (ii) the total amount per transaction, (iii) the time and number of vehicles served per purchase and (iv) the payment history.

        How and where you can use any offers (including vouchers);

        Your use of the Website and the emails you receive from us.
This includes information about (i) the links you click on the website, (ii) your company name and location based on your IP address or location provision and (iii) the way you respond or do something on the website or with the e-mails that we send to you.

        Your participation in promotions

        Your answers to questionnaires
To find out your preferences, Shell TapUp can combine your personal information that is already known to partners of Shell, including your use of:

        the loyalty program;

        websites, App, vouchers / vouchers, social media, questionnaires, promotions and other digital channels;

        Shell fuel cards and other payment cards on Shell sales sites. Combined with purchases from customers with similar interests and other, additional socio-demographic information about you from external sources and the data from your previous purchases, Shell can analyze your preferences.

When you no longer want to receive personal offers

You can stop receiving personal offers at any time by turning this off. In that case, we will no longer analyze your personal data and buying habits and, furthermore, your personal information that we no longer need to make, remove or anonymize your personal offers. You can stop personal offers by sending an e-mail to shelltapup@shell.com or by calling customer service (+31 (0) 6 17 46 03 68).

2.6 TECHNICAL AND FUNCTIONAL MANAGEMENT OF THE WEBSITE

What does this purpose entail?

When you use the Website, we process certain technical information about you such as your IP address, in order to be able to offer and manage your functions of our online services. With this technical information we can manage the website, for example to correct technical failures or to improve their reliability.

What personal information do we process for this purpose?

We process technical data such as the IP address, location data, vehicle coordinates, of your computer, tablet or smartphone, data about the pages you have visited on the Website, the web browser that you use to surf, previous / further sites that you have visited and the duration of your visit / session.

2.7 THE PREVENTION, DETECTION AND INVESTIGATION OF FRAUD

What does this purpose entail?

Shell TapUp can use the personal information that you give Shell TapUp to prevent, detect and investigate fraud and to enforce its Terms and Conditions.

2.8 FEEDBACK AND FORUM FACILITIES

If our Website provides feedback and / or forum facilities (or similar services) at any time, Shell TapUp may collect the information you provide through these facilities. Such information will be used in accordance with this Privacy Policy. You realize that Shell TapUp cannot be held liable for the use of your personal data by other parties if you make it available to them via the feedback facilities. So pay attention to which personal information you disclose through this route.

3. MY CHOICES AND MY DATA

You can always access, change, update or delete your personal information. You can do this by contacting us by e-mail at shelltapup@shell.com or by calling customer service (+31 (0) 10 310 0842). You can also unsubscribe from the different communication channels using the “unsubscribe” “Functionality in the specific channel.

If you are dissatisfied with the management or processing of your personal data by Shell TapUp, we would like to point out the right to pass on your comments or complaints to the Dutch Data Protection Authority at the address: Prins Clauslaan 60, 2595 AJ Den Hedge. For more information: https://autoriteit Persongegevens.nl

4. WHICH COOKIES DOES SHELL TAPUP USE?

The Website uses cookies. A cookie is a small data file that is sent to your internet browser so that we can recognize your browser when you return. Shell TapUp and its authorized service providers may use small graphic images, known as ‘clear GIFs’ that work with cookies to optimally identify you and your use of the Website. Shell TapUp and these service providers can also use other technologies to store information in your browser; for example by using locally shared objects or local storage, such as HTML 5 cookies, flash cookies and other software methods of web applications.

We can use these technologies to collect data about the use of the Website. This concerns data such as from which company you visit the Website, which pages are visited, your interaction with information on the Website and the duration of your visit.

Functional cookies – Shell TapUp stores cookies that are crucial in providing the functions on the Website. For example, the cookies remember your preferences, such as language and region, in order to act as your default settings when you return to the Website. However, if you wish, you can choose to reject or block the cookies that Shell TapUp sets. You can do this by changing your browser settings – see the help function in your browser for more information.

Cookies for web analysis – Shell TapUp can use third-party cookies for web analysis. Shell TapUp can analyze the use of the Website via such cookies. This is based on collected statistical information provided by authorized service providers of Shell TapUp and which gives Shell TapUp the opportunity to understand how you use the Website. Shell TapUp and these service providers can only pass on such information to third parties when required by law.

Advertising cookies – Shell TapUp may use third-party cookies for advertising purposes. Shell TapUp can use authorized service providers to advertise on the Website and on completely different websites on the internet.Such service providers can place cookies on your browser and can collect information on the basis of which they can identify your device; it is then about your IP address or other, unique device identifications.

Shell TapUp does not store a cookie for longer than necessary. We use session cookies and permanent cookies:

        A session cookie can track usage, such as the web pages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.

        A permanent cookie ensures that the Website can recognize you at a subsequent visit. It stays on your system until you remove it.

Note that most browsers automatically accept cookies. If you do not want cookies to be used, you must actively delete or block the cookies.

You can also visit www.allaboutcookies.org for information about how to delete or reject cookies and for more information about cookies in general. For information about the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, read the manual for your phone.

Realize, however, that if you reject the use of cookies, you will still be able to use our websites, but some functions may not work correctly and you may no longer be able to use all functions of the Website.

5. HOW DO WE PROTECT YOUR PERSONAL DATA?

We have implemented all kinds of technology and policies that should be able to extensively protect your privacy against unauthorized access and use. In particular, we use encryption for some Shell services; we continuously test the authentication, verification and access to our Website. Shell TapUp adjusts its security measures based on these results and changes in legislation and regulations.

6. WHO HAS ACCESS TO YOUR DATA?

Shell TapUp can release your personal information to:

        any agents, service providers and / or subcontractors of Shell TapUp and other companies of the Shell group;

        any (legal) person to whom Shell TapUp proposes to transfer (one of) its rights and / or obligations to it.

        Any and authorized parties by Shell TapUp for the execution of payments and / or loyalty programs

        Any legal entities for legal control and supervision of compliance with laws and regulations and / or the general conditions that Shell TapUp applies to its products and services.

Shell TapUp uses third parties for certain sub-processes and tasks, such as website hosting. The personal information that is collected can be transferred to authorized third parties outside the European Economic Area (EEA), depending on the services offered to you. This can happen, for example, if one of our servers is located at a specific time in a country outside the EU or if one of our service providers is located in a country outside the EU. To the extent that these third parties have access to personal information to perform these processing operations, Shell has taken the required organizational and / or contractual measures to ensure that your personal information is only processed for the above purposes and that correct levels of protection have been introduced to you. safeguard personal data.

Except as provided in this Privacy Policy, we will not disclose any personal information without your permission, unless we are legally entitled or even required to do so or if we believe this is necessary to protect our rights, property or personal safety. to protect and / or defend those of our users / customers or other individuals. Only when Shell TapUp is legally obliged to do so, will your personal information be passed on to supervisory organizations, tax authorities and research agencies.

7. WHEN YOU COMMUNICATE WITH US THROUGH SOCIAL MEDIA

If you choose to share our Website or content via social media such as LinkedIn, Facebook and / or Twitter, your personal information (such as your name and the fact that you are interested in Shell TapUp) will also be visible to all visitors to your personal webpage on LinkedIn, Facebook and / or Twitter. The use of such social media websites is subject to the terms and conditions (including the privacy policy) of the relevant social media websites. Shell TapUp is not responsible for the disclosure of personal information when using this social media and / or for the privacy policy of these websites. The Shell TapUp Privacy Policy does not apply to this.

We have a Facebook page and a LinkedIn page. When you communicate with us through one of these pages (for example, when you post a comment, upload media, send a personal message, or become a member by clicking “Like” or “Follow”), we may receive personal information about you (such as your (user’s) name, profile picture, your city, your e-mail address and your gender). The way in which we use your personal data is described in the relevant privacy policy of Facebook and LinkedIn, which is applicable in addition to (i) this Privacy policy and (ii) the general terms and conditions and other statements by Facebook and LinkedIn. Shell TapUp recommends that you carefully read the terms and conditions and other statements from Facebook and LinkedIn. Such conditions and other statements may deviate from this Privacy Policy.

8. WHO IS MANAGING YOUR DATA?

Shell TapUp BV, having its office at Hofplein 20 in (3032 AC) Rotterdam, the Netherlands, manages and controls the processing of your personal data.

This Privacy Policy can be changed over time. You are advised to regularly re-read the Privacy Policy due to possible changes. This Privacy Policy was last changed on 07-12-2018.